In today’s digital age, information is readily accessible, and it’s easier than ever to make informed decisions about the companies you choose to work with. Online reviews are a pivotal factor that influences your choices and plays an important role for customers when making decisions. Here are a few things to look for in customer reviews.
Trust and Credibility
Think of reviews as social proof that the company you’re working with is trustworthy and that they deliver on their promises. Seeing that other people have had positive experiences with a company can help you feel confident that you are working with someone who will get the job done.
At Homestead Financial Mortgage, we are an “in-house lender,” which means we handle every step of the loan process, from application to closing and funding. We even own our own Appraisal Management Company (AMC). Our loan officers work closely with underwriting to keep you informed every step of the way. When you have a question, you will not get an automated service or be transferred around to 15 different departments, leaving you feeling frustrated and without answers.
“We had an incredible experience working with the Homestead team. As first-time homebuyers, my husband and I immediately felt we were in good hands. The team was timely, trusting, and knowledgeable. I kid you not when I say we had them on speed dial! We always felt that they had our best interests at heart. Thank you for everything!” — Stephanie M.
Customer Satisfaction
Companies like Homestead that value their reputation take customer satisfaction seriously. They know that positive experiences lead to good reviews, referrals, and repeat business. We ensure customer satisfaction by providing clear communication, prompt responses, and a genuine effort to address your needs and concerns.
We understand that working a 9-5 job can make it difficult to get things done during standard business hours. For this reason, our loan advisors are available when you need them. Yes, this includes evenings and weekends. Our online review ratings are a testament to our commitment to providing stellar customer service to our clients and referral partners.
“We are certainly pleased with our dealings with Homestead Financial Mortgage. Their team was fabulous to work with. Informative, professional, and friendly. They were readily available for questions and quick to respond even on a holiday weekend! We highly recommend Homestead and will not hesitate to use them in the future” — Chris K.
Innovation and Improvement
In a world where technology is constantly changing, working with a company that strives to improve its tools and processes is essential. Reputation-conscious companies need to keep a competitive edge to deliver the kind of service and convenience that customers have come to expect. These companies will spend time and money on the latest advancements in their field and work to make sure their employees are trained to use that technology.
With Homestead, you can apply for a mortgage from your couch using our online resources any time it’s convenient for you, and we’ll communicate with you the way you prefer—whether that’s by phone, text, or email. If you have any questions at all, our loan advisors will get back to you with answers without delaying the process.
The current market consists of climbing interest rates and a multitude of competition for your business. Homestead recognizes the importance of making the loan process as easy and stress-free as possible. We offer the same digital amenities as online institutions and big banks, with the added guarantee that you are working with a real person and receiving the care of a local lender. Rest assured, we are here to stay on top of the ever-changing landscape, so we can help you with strategies for buying and selling in this crazy housing market.
“Homestead is amazing! They answered questions quickly and helped us close on a home in less than a month. The online portal experience was easy, and we were grateful to have someone so readily available to help us on this journey.” — Colton C.
Community and Industry Recognition
Highly reviewed companies are often recognized by their communities and industries. Seeing these awards and accolades can help you further validate that the company you choose to work with is committed to excellence. You can feel confident in your decision if the company you choose has a proven track record of success.
Homestead Financial Mortgage has been recognized, two years running, as one of St. Louis’ Top Work Places by the St. Louis Post Dispatch. Many of our loan advisors have also received countless awards recognizing their achievements in lending and customer service. The owners of Homestead Financial Mortgage – Jayson Hardie, Greg Aftayev, and Andros Ioakimides – work closely with staff on a daily basis to oversee the lending processes and ensure that we provide customers with excellent service. The Homestead family is made up of a hard-working yet fun-loving group of professionals.
“I chose Homestead Financial Mortgage based on the reviews I saw about them. I was not disappointed! They were very professional, proactive, and very responsive. They continuously provided updates and never left me wondering where we were during the process. The people I worked with directly were amazing. I definitely recommend them to anyone looking to refinance their home loan!” – Doug H.
In the age of having information at your fingertips, the importance of working with a highly reviewed company cannot be overstated. With 25 years in the business, we at Homestead Financial Mortgage have learned a few things about mortgage loans and how to help our customers make more informed decisions when choosing a loan to fit their specific needs. With a 4.98 Zillow Rating and a 4.9 Rating on Google – you can feel confident that you are working with a trusted lending partner.