For many first-time homebuyers, navigating the mortgage process can feel overwhelming. With so many steps, unfamiliar terms, and important decisions to make, it’s crucial to have a knowledgeable and patient loan officer who can guide you every step of the way.
That’s exactly what Frank Spell at Homestead Financial Mortgage did for Mark and Gloria, a couple from Iowa who were buying their first home in Moline, Illinois. Their experience working with Frank was so exceptional that, despite never writing reviews, they felt compelled to share their story.
A First-Time Homebuying Experience Like No Other
Mark and Gloria were excited but nervous about purchasing their first home. As they began the process, they had countless questions about loan terms, the approval process, and what to expect. Fortunately, Frank was there to guide them with patience and expertise.
Right from the start, Frank dedicated over an hour on the phone answering their questions, ensuring they understood every detail of the process. He didn’t just provide quick responses—he took the time to explain things in depth, making sure Mark and Gloria felt comfortable and informed.
What stood out the most? His unmatched responsiveness.
“There were times where I would send him a message and not even set my phone down, and he was calling.”
In a world where waiting for responses has become the norm, Frank’s immediate and thoughtful communication set him apart. He was always available to provide clarity, eliminate uncertainties, and reassure them whenever concerns arose.
A Loan Officer Who Truly Cares
Beyond his responsiveness, what truly made the experience special for Mark and Gloria was Frank’s genuine commitment to their success.
He understood that buying a home for the first time comes with a lot of emotions—excitement, anxiety, and uncertainty. Having gone through the process himself, Frank knew exactly what questions and concerns most first-time buyers have, and he made it his mission to provide the same level of care and support that he would want if he were in their shoes.
“Whether it takes me ten minutes or two hours to help someone through the process, I want to make sure they have the answers they need.”
That level of dedication made all the difference. Even after closing on their home, Frank continued to provide the same level of support whenever Mark and Gloria had follow-up questions.
The Convenience of Homestead Financial Mortgage
One of the most significant advantages Mark and Gloria found in working with Homestead Financial Mortgage was how seamless the entire process was. Moving from Iowa to Moline meant they needed a mortgage lender who could work remotely and still provide the personal attention they deserved—and that’s exactly what they found with Frank and the Homestead team.
“The online process was far more convenient than dealing with local services, and Frank’s attention to detail and customer care were unparalleled.”
For first-time buyers unfamiliar with the process, working with an experienced loan officer like Frank made homeownership not only possible but enjoyable.
Ready to Buy Your First Home? Let Us Guide You!
Buying your first home doesn’t have to be stressful. With the right lender by your side, you can move forward with confidence, knowing that all your questions will be answered and every step will be made clear.
💻 If you’re considering buying a home, let us help you make the process smooth and stress-free. Contact us or call (636) 590-7791 today!